Head of Client Management Unit, Asia (3 months contract)

ICBC Standard Bank Plc (ICBCS) is 60% owned by Industrial and Commercial Bank of China and 40% by Standard Bank. ICBCS benefits from a unique Chinese and African parentage and an unrivalled global network and level of expertise. ICBCS is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and the markets in which we operate. We deliver products in an environment which considers the appropriate needs of ourclients, whilst providing guidance and expertise to ensure our employees understand our business and uphold the highest levels of conduct. Headquartered in London, ICBCS also has operations in Shanghai, Singapore and New York. At ICBC Standard Bank, we share the same values, challenges and opportunities. We are a diverse, close-knit, global team with an unique heritage and purpose. We put people first, and give talented, self-driven professionals the flexibility, rewards and freedom to grow their expertise, seek new opportunities and realise their potential. https://www.icbcstandardbank.com/ Division Summary: Client Management Unit (“CMU”) is a business enabler, supporting Front Office across the Client Lifecycle, including On-Boarding & KYC, Referential Data Management and Third Party Risk Management (TPRM). CMU acts as a first line of defence to protect the Bank against Financial Crime, Bribery and Corruption and Tax evasion. The CMU Asia team is based in Singapore and reports locally to the Asia CE and functionally to the Global Head of CMU. The team serves as the first contact point and handle all business requests from offices in the Asia Pacific regions namely Shanghai and Singapore. Job Purpose: The Head of CMU, Asia has the following responsibilities: • Local (Asia): as lead of the Asia KYC and Client On-Boarding teams • Local (Asia): as lead of the Supplier Risk Management (SRM) function for Asia, with specific responsibility for the oversight of Outsourcing arrangements across Asia Key Responsibilities: Asia Operational Responsibilities – KYC and Client On Boarding • Assist with the completion of accurate KYC profiles in a timely manner for new / existing customers using internal KYC systems (including screening where required). • Assist the Asia KYC and COB Team with the application of the KYC Business Rules / internal policies and procedures, providing both guidance and expertise to ensure quality and efficiency • Ensure MI / Statistics are correct at all times (leading by example with the wider team). • Work with the Front Office / COBT (or customer if appropriate) to source additional documentation if sufficient information is not publicly available • Review and validate the information being requested for urgent and complex cases before issuing requests to the potential client • Liaise with KYC Policies and Procedures / QC Team in respect of any KYC / AML queries relating to the KYC Business Rules OR documentation received (drafting / supporting escalation requests where required). • Chairs the weekly team meeting with the Asia CMU team • Assist the business with any queries relating to KYC processes to ensure adherence to internal procedures and industry best practice • Assist with ongoing project work to enhance the effectiveness of the KYC function Asia Operational Responsibilities – Referential Data Management • Ensure the team is able to provide business support to Operations on the maintenance of counterparty reference data (New/Amend/Closures) necessary for post trade processes, primarily confirmations and settlement, during Asia hours • Ensure the team is able to provide business support to Front Office on the maintenance of securities data (New/Amend/Closures) during Asia hours Asia/Global Team Performance & Team Management • Supervising the team to ensure completion of customer on-boarding / refresh in a timely manner (ensuring productivity, training, performance and process issues are addressed / escalated accordingly) • Supervising the team to ensure there is coverage for time sensitive requests (Reference Data Management tickets) • Hiring and retaining key talent in the Asia KYC team • Ensuring each member of the team is able to fulfill their role, identifying and addressing skill gaps • Providing on-going, regular feedback on individual performance objectives for each of the team members and conducting the annual reviews in accordance with the Annual Appraisal process • Participating in the annual Compensation Review process • Actively monitoring end to end KYC queues, supporting London CV team with allocating / reallocating cases if required • Ensuring team priority cases are managed on a daily basis (overdue accounts, RFIs, weekly chasers, document assessment, file returns, case progression, etc.).  • Supporting production of progress reports and management information to relevant KYC governance committees • Attending all KYC governance meetings and providing timely updates and or address (any) KYC issues that are being raised/discussed • Handling internal / external Audit or Regulatory requests/queries Required Skills, Knowledge, Experience and Values: Preferred Qualifications and Experience • Post graduate degree Experience required to successfully perform the role: • Proven experience of running a KYC or AML team in a Financial Industry context, preferably in the Banking Sector • Experience of corporate clients in various sectors and with different risk profiles Knowledge, technical skills and expertise • Maintains an up to date understanding of HK and Singapore AML requirements covering Anti Money Laundering Regulations, Anti Bribery and Corruption legislation • Financial services background with significant experience of reviewing and documenting customer relationships • Understanding of risk and control processes • Knowledge of emerging markets • Knowledge of finance and budget management processes • IT literate (Word, Excel) and able to quickly adapt to new software systems Personal attributes • Ability to lead and supervise teams to ensure consistency and quality of deliverables • Effective communication and presentation skills • Self-motivated, organised and pragmatic approach to work • Capable of quickly adapting to change • Strong stakeholder management skills • Ability to deliver high quality work under tight deadlines and pressure • Capable of Identifying and implementing enhancements to existing processes • High level of personal integrity and respect for our regulatory requirements • Seeks to improve and develop self as well as the wider team – responds positively to development needs that are brought to his/her attention • Analytical mind set and attention to detail, with the ability to understand complex ownership structures