Healthcare Operations Manager (Clinical Services & Patient Access) #HDC

Are you a strategic healthcare operations professional with a passion for driving service excellence, operational efficiency, and patient-centric care? Join a dynamic healthcare environment where you will play a key role in leading teams, optimizing workflows, and delivering impactful healthcare services. Key Responsibilities• Lead and oversee daily healthcare operations, ensuring smooth delivery of patient access, pre-registration, scheduling, referral coordination, and administrative services. • Drive operational excellence by implementing process improvements that enhance patient experience, service quality, and organizational performance. • Partner closely with clinical, nursing, administrative, and leadership teams to streamline workflows and improve cross-functional collaboration. • Manage and develop high-performing teams, including managers, supervisors, team leaders, and frontline staff. • Monitor workforce planning, staffing requirements, and resource allocation to support service demands and operational objectives. • Champion patient-focused initiatives while maintaining compliance with healthcare regulations, policies, and quality standards. • Lead strategic projects related to patient access, revenue cycle operations, service expansion, and healthcare transformation initiatives. • Analyze operational performance metrics, identify improvement opportunities, and develop actionable business strategies. • Support financial stewardship through effective resource management, budgeting considerations, and operational planning. • Handle service recovery matters and resolve operational challenges with professionalism and a solutions-oriented approach. • Facilitate change management initiatives and foster a culture of continuous improvement, innovation, and service excellence. Requirements• Degree in any discipline from a recognized institution. • At least 5 years of healthcare operations, clinical operations, patient access, revenue cycle, or related healthcare management experience. • Proven experience leading and developing teams in a healthcare environment. • Strong stakeholder management and communication skills with the ability to engage across all levels of an organization. • Demonstrated ability to drive operational improvements, manage projects, and implement change initiatives. • Analytical, resourceful, and capable of making sound business decisions in a fast-paced environment. • Experience in patient access, healthcare administration, clinic operations, or hospital operations will be highly advantageous. Why Apply?• Opportunity to lead impactful healthcare operations initiatives. • Exposure to large-scale healthcare projects and organizational transformation. • Collaborative and professional working environment. • Career growth and leadership development opportunities. Interested applicants are invited to submit their updated resume to leonleong@recruitexpress.com.sg with the subject header: "Healthcare Operations Manager" Leon Leong De Cong R1551708 Recruit Express Pte Ltd EA License No. 99C4599