ICT Sales and Services Professional

Job Description & RequirementsAbout the Role Terra Systems Pte Ltd is hiring for the position of ICT Sales and Services Professional to support our growing ICT sales and service delivery activities. This role is offered under the Workforce Singapore (WSG) Mid-Career Pathways Programme (MCPP) , a structured 6‑month traineeship designed to equip mature mid‑career individuals (aged 40 and above) with the skills and experience needed to build a long‑term career in ICT sales and services. Upon satisfactory completion of all training requirements and the MCPP attachment, candidates will be offered full‑time permanent employment with Terra Systems. Total MCPP Duration 6 months Training Allowance S$2,400 per month (CPF not applicable during training) One‑Time Sign‑On Bonus S$500 upon successful completion of the 6‑month MCPP duration Post‑MCPP Employment Full‑time permanent, subject to satisfactory performance ⚠️ Important: During the MCPP duration, trainees are required to adhere to the training schedule and work hours. Attendance and punctuality are critical operational requirements. What You Will Do This position reports to the Sales Manager or HR Manager and is responsible for supporting Terra Systems' ICT sales and service delivery activities. You will assist in identifying client needs, proposing suitable ICT solutions, and providing post‑sales support including disaster recovery services, IT support, and managed services. The role interfaces with clients, internal technical teams, and vendors to ensure successful delivery of ICT products and services. Your specific responsibilities include: • Client Engagement: Handle inbound enquiries and requests from clients through various channels including phone, email, live chat, and web form related to ICT products and services. • Needs Assessment: Identify client needs and recommend appropriate ICT solutions such as disaster recovery services, IT support, and managed services. • Proposal & Quotation Preparation: Prepare sales proposals, quotations, and service agreements in coordination with the technical team. • Post‑Sales Support: Provide post‑sales support and follow up with clients to ensure satisfaction and resolution of service issues. • CRM Management: Maintain accurate records of sales activities, client interactions, and service delivery status in the CRM system. Work Schedule This role operates during standard office hours: • Monday – Friday: 8:30am – 6:00pm • Closed on weekends and public holidays (Note: Work schedule may vary depending on the project assigned and client requirements.) Who We Are Looking For We are looking for mature, motivated individuals who are ready to build a long‑term career in ICT sales and services. Eligibility (MCPP Requirements): • Singapore Citizen or Permanent Resident • Aged 40 and above Other Requirements: • Good communication and interpersonal skills • Customer‑oriented mindset with a professional and consultative approach • Ability to understand and articulate technical solutions to non‑technical clients • Meticulous with data entry and documentation • Proficient in basic computer skills (Microsoft Office, email, CRM systems) • Prior sales, customer service, or ICT‑related experience is advantageous but not required • Willing to sign confidentiality and non‑disclosure agreements as required by clients What Happens After MCPP Upon successful completion of the 6‑month traineeship and meeting all performance requirements, trainees will be offered a full‑time permanent employment contract as an ICT Sales and Services Professional with the following benefits: • Competitive basic salary • Performance bonuses and sales incentives • Annual leave, medical and dental benefits • Long‑term career development within Terra Systems' growing ICT sales and services operations How to Apply Interested candidates meeting the MCPP eligibility criteria may apply by sending their resume to:  hr@terra.systems  Contact HR Department Please indicate "MCPP – ICT Sales and Services Professional" in the subject line.