Intern – Branch Ambassador

Job Summary A customer-facing role focused on enhancing branch experience, guiding users to digital banking, handling basic banking transactions and promoting products (HL and FD), essentially bridging traditional service with modern tech adoption for improved efficiency and customer satisfaction, involving greeting, problem solving, digital onboarding and maintain a positive environment to result in better efficiency and faster banking anywhere anytime. Functional (job responsibilities) • Meet and greet customer with a warm welcome. • Manage banking lobby flow. • Understand customer purpose of visit and provide automated alternatives – online banking and mobile apps for transactions. • Handles basic transactions and administrative tasks such as form filing, scanning and filing. • Resolve customer issues quickly or escalate then to the appropriate departments. • Ensure the branch is tidy, well stocked with brochures, and meeting branding standards. • Understand and transact daily GIRO payment with the reconciliation. • Adhere to all banking regulations, intern policies and security procedures.       • Work as a team and contribute towards the business objectives.        • Assist in adhoc projects and any other duties assigned by the HOD/Management from time to time. Education/Qualification • Students pursuing either a Diploma or Bachelor’s Degree, in their first or penultimate year (second to last) or final year of study, may apply for internship. • OR individual with prior customer service experience looking for career change. • Minimum 6 months of commitment period. • Able to commit to a full time internship. • Good communication (verbal and written) and interpersonal skills. • Customer-oriented, proactive and good problem-solving abilities. • Ability to work in a team, manage multi-tasks and thrive in a fast-paced work environment. • Meticulous, with a keen eye for details.