IT Desktop Support | Govt Sector

Note: Applicants will have to wait 2 months before getting onboarded after successful interview. If you are currently on a contract that is ending in the next 1-3 months or more, now is a good time to apply. Job Description: • IT troubleshooting. • Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance. • Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies. • Manage IT provisioning and IT induction on new hires first day of work. • Support IT projects e.g. coordination with stakeholders and employees, data progress tracking. • Facilitate IT configuration changes and account access rights. • Guide users on the policies, processes and responsibilities in management of IT devices and accounts. Skills & Experience Needed: • Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience Other Information: • Location: Hillview • Performance Bonus • 18 Days Annual Leave • Contract up to Jan 2029 • Monday to Friday: 8.30am to 6.00pm This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.