IT Helpdesk Engineer

Responsibilities: • Governance IT Service, procurement and assets management • Local VIP case support • To coach junior engineer for IT cases and as escalation point to handle users cases • Support local huge meeting/live stream events, clearly understand requestor’s scenario and requirement, establish video/audio devices connection and ensure no incidents during the event. • Provide L1 & L2 IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc. • Troubleshooting and resolving single customer issues with Windows • Supporting Microsoft Office, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions. • Using remote administration tools to resolve issues on desktops, laptops, and printers. • Ensuring proper documentation, notification, tracking, and follow up of all incidents. • Manage and mentor onsite team in Asia Pacific • Manage vendors for Project Delivery • Update policies, procedure, and documentation relevant to project or operation • Ensure compliance with standards, policies, and processes Requirements: • Min. Diploma in IT Technology or its equivalent • Minimum of 3-5 years of experience in providing L1 & L2 IT support to end-users. • Proficiency in troubleshooting and resolving technical issues with Windows. • Good knowledge and experience in supporting Microsoft Office applications, VPN, SharePoint, and user client hardware. • Basic knowledge of IT infrastructure related Desktop / Laptop / Network / Wifi • Solid understanding of incident management processes and ability to document, notify, track, and follow up on all incidents. Charles, Lau Ngie Hao License No. 02C3423 Personnel Registration No. R1656741 Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy