JOBLINE RESOURCES PTE. LTD. is hiring for a IT Helpdesk Support Engineer (Ref 26489) internship — a 12-month, on-site Software Engineering role based in Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in Troubleshooting Application Issues, Troubleshooting, Maintenance of Computer Systems, Hardware, and Ticketing are a strong fit.
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About this role
Responsibilities • Provide technical assistance and support to end-users who are experiencing software or application related issues. • Ensure the smooth functioning of computer systems and addressing users' concerns promptly and effectively. • Resolve IT-related problems, improving user experience, and maintaining a high level of customer satisfaction. • Escalate and respond back to users on the outcome of their highlighted issues within the required KPI/SLAs. Requirements • Diploma in Computer Engineering or related discipline with 1 - 2 years of experience in a technical support or helpdesk role • Experience in handling ticket management and escalations in a service desk environment • Strong troubleshooting and problem-solving skills for application-related issues • Hands-on experience with ServiceNow or similar ticketing systems Good to have: a) Familiarity with ITIL processes (e.g., incident, problem, and service request management) b) Experience working in SLA/KPI-driven support environments, with an understanding of service performance and reporting expectations c) Experience in customer-facing or end-user support roles, with strong communication and user engagement skills Licence no: 12C6060
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