IT Helpdesk Support

Job Description · Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments · Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements · Create / update and track ticket in ticketing tool to closure observing SLA commitments · Escalate when necessary in accordance to escalation matrix · Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems. · Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System. · Liaise and work closely with customer to address service concerns and to solve technical problems. · Work with technical team to resolve more advanced issues when necessary · Perform Install / Move / Add / Change (IMAC) activities as tasked · Ensure all material are properly documented and handed over during shift changes · Perform any ad-hoc duties as assigned · Build sustainable relationships and engage customers by taking the extra mile Job Requirements · Higher NITEC in Electrical, Electronics, IT or equivalent · Relevant experience in IT system support and hardware maintenance · Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage · Basic knowledge in Networking and Database management will be added advantage · Airport operations background will be added advantage · Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges · Ability to work responsibly, independently and in a team · Able to interact with all levels of people and work under stress · Training will be provided Working hours Rotating 12 hrs shift or as assigned · 4 days 12 hrs and 3 days rest · Followed by 3 days 12 hrs and 4 days rest