IT Operations & Automation Specialist

We aren’t looking for someone who just "fixes computers." We are looking for a Digital Transformation & AI Specialist. In this role, you will bridge the gap between essential IT infrastructure and next-generation digital transformation. You will start by mastering the core operations that keep our team moving, and then you will use AI and automation to make those very processes obsolete. We value potential over pedigree—we are looking for a "curious, innovative and hands-on tinkerer" who wants to grow and become “the master” with us. Key Responsibilities • Modern Infrastructure & End-User Support • The Front Line: Serve as the Tier 1 point of contact, diagnosing hardware, OS, and networking (VPN, Wi-Fi) issues. • Asset Lifecycle: Manage the deployment and "wiping" of devices, maintaining a high-standard hardware inventory. • User Management: Handle the "Joiner-Mover-Leaver" lifecycle by managing accounts in Google Workspace and other Cloud services. • System Health: Conduct regular maintenance on onsite technology, including security cameras and clinic-specific tech. 2. Agentic AI & Process Automation (The "Stretch" Projects) • Workflow Mapping: Interview departments to document manual processes and visualize clean, repeatable digital flows. • AI Agent Deployment: Build "Agentic" workflows using tools like LangChain, Zapier, or Make.com to automate tasks across apps. • Self-Service IT: Integrate AI chatbots into our service desk to resolve common requests like password resets without human intervention. • Workspace Design: Architect the "Blueprints" for our digital workspaces (Notion, Slack, G-Suite) to ensure data is organized. 3. Cybersecurity & Governance • Guides & SOPs: Create user-friendly technical guides and digitize critical policies like Incident Response and Data Backup. • Security Monitoring: Review firewall logs and access reports to identify and escalate unusual activity. • Awareness: Design creative infographics to teach staff how to spot phishing and follow best security practices. Who You Are The Tinkerer: You have a Poly/IT certificate with 0–2 years of experience (including internships, freelance, part-time jobs, etc.), but more importantly, you have a portfolio of personal projects or a "home lab." • Logic-Driven: You have a foundational grasp of Python or JavaScript and love the logic of Low-Code/No-Code tools. • AI-Literate: You understand how LLMs work and are excited by the prospect of giving AI the ability to do things, not just say things. • Growth Mindset: You are looking for a role where you can "stretch" your skills and take on responsibilities usually reserved for senior staff. • Conscientious Communicator: You value expressing yourself concisely, know when to say and what to say.  You listen intently and ask questions to validate your understanding. Job Highlights • Annual Leave - 14 days onwards • Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones • FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members! • Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony. Why Should You Join Us? GREAT CULTURE AND ATMOSPHERE: Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more. You’ll definitely love your #workfam. GREAT SALARY PACKAGE AND BENEFITS: Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future. GROWTH AND CAREER DEVELOPMENT: Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company. DIVERSITY: Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.