IT Operations Manager (1-year renewable contract)

Dear Applicant, If you or someone you know is interested, please send the CV directly to quynh.nguyen@evolutionjobs.sg (most preferred, as I may overlook some CVs due to the high volume). Please note that visa sponsorship is not available at this time. Key Responsibilities • Manage and support IT infrastructure and operational services, including end-user computing environments. • Govern and oversee infrastructure services delivered by outsourcing partners and managed service providers, including vendor management, contract administration, and billing matters. • Lead or participate in infrastructure-related projects such as technology refresh initiatives, system upgrades, cloud migrations, and implementation of new infrastructure capabilities. • Perform day-to-day IT operations activities, including incident management, service request fulfilment, change management, and application support. • Coordinate and drive IT Disaster Recovery (DR) planning, testing, recovery strategies, and execution with relevant stakeholders. • Support IT audit activities and ensure timely resolution of audit findings and compliance requirements. • Ensure infrastructure solutions and service delivery comply with internal policies, procedures, standards, and regulatory requirements. • Develop, maintain, and document IT operational procedures, standards, and knowledge base materials. • Manage system and network patching, capacity planning, performance monitoring, and optimisation activities. • Assess infrastructure performance and recommend improvements to enhance reliability, availability, and efficiency. • Ensure data handling, transfer, and processing activities comply with established governance, security, and company guidelines. Key Requirements • Degree in Engineering, Business, Finance, Computer Science, or a related discipline. • Minimum 5 years of hands-on experience in IT Infrastructure and IT Operations. • Strong technical knowledge of Microsoft Windows Server, Azure Cloud, End User Computing, Active Directory, Virtualisation, Networking, Backup & Recovery, and Security technologies. • Experience working within Banking, Insurance, or other Financial Services environments is advantageous. • Knowledge of Technology Risk Management (TRM) frameworks and regulatory requirements is preferred. • Professional certifications in Microsoft technologies, Azure Cloud, Networking, Security, or related disciplines are advantageous. • Good understanding and practical experience with ITIL and IT Service Management (ITSM) practices. • Exposure to infrastructure project delivery, technology upgrades, migrations, and transformation initiatives. • Strong stakeholder management skills with experience engaging internal users, business stakeholders, vendors, and managed service providers. • Strong analytical, problem-solving, and troubleshooting abilities. • Excellent communication skills with proficiency in spoken and written English. • Collaborative team player with the ability to work effectively in a fast-paced operational environment.