SCIENTEC CONSULTING PTE. LTD. is hiring for a IT Support Engineer (Contract / Government Sector) internship — a 12-month, on-site Government Policy role based in Singapore. It offers an allowance of SGD 8,000/mo. It is open to university students, typically in Year 2–4. Applicants with experience in System Health Checks, implementing monitoring tools, Change Management, AWS, and Root Cause Analysis are a strong fit.
At SGD 8,000/month, this pays above the typical SGD 4,000/month for Government Policy internships in Singapore.
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About this role
We are looking for an experienced IT Support Engineer to join our technology team. You will be responsible for providing L2/L3 application support, ensuring stability, availability, and performance of business-critical systems and applications. • Working Hours: Mon-Fri • Working Location: Central • Salary Package: Up to $8,000(basic) + AWS • Job Type: Contract Key Responsibilities • Provide L2/L3 application support for production and non-production environments. • Monitor application and infrastructure performance to ensure system availability, reliability, and optimal performance. • Investigate, troubleshoot, and resolve application, infrastructure, and security incidents within agreed service levels. • Perform root cause analysis and implement preventive measures to minimise recurring issues. • Manage incident ,problem, and change management activities following ITSM best practices. • Support system deployments, releases, and operational readiness activities. • Develop and maintain operational procedures, technical documentation, and support runbooks. • Analyse operational metrics and prepare regular reports on system health, service performance, and improvement initiatives. • Drive automation initiatives to improve operational efficiency and reduce manual effort. • Participate in on-call support or after-hours maintenance activities when required. Requirements • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. • Strong troubleshooting and problem-solving skills across applications and infrastructure. • Experience with ITSM processes including Incident, Problem, and Change Management. • Hands-on experience with monitoring and observability tools • Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud. • ITIL Foundation or related certifications. By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to: • Contact you about potential opportunities. • Delete personal data as it is not required at this application stage. All applications will be processed with strict confidence. Only shortlisted candidates will be contacted. Elane Yap Theng Yu- R1989397 ScienTec Consulting Pte Ltd -11C5781
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