IT Support Engineer

• Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security; • Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats; • Stay updated on the latest security patches and updates for all systems and applications; • Serve as the first point of contact for troubleshooting system and network issues; • Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime; • Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation; • Conduct thorough research to identify software solutions that align with the company's requirements and objectives; • Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures; • Set up and implement backup plans and business continuity plans for system applications and stored information; • Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff; • Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented; • Undertake any other IT related assignment that may be given by the manager and/or his/her designate. JOB REQUIREMENTS: • Minimum Degree in Information Technology; • 1-2 years related experience; • Familiarity with Server administration and switches configuration; • Basic understanding of cyber-security; • Ability to diagnose and troubleshoot basic technical issues; • Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance; • Good interpersonal skills and a team player; • Strong communication skills with all team members; • Attention to detail and focus.