Key Account Executive/ Assistant (Contract)

Job Description: • Handle general enquiries regarding shipments, vessel’s ETA and charges. • Conduct targeted conversations with customers to identify customer needs. • Ensure timely dispatch of shipping documents to customers and overseas agents.  • Liaise with customers and overseas agent on shipping activities and documentation. • Ensure accuracy and completeness of all documentation to comply with customs regulations and international trade requirements.  • Familiar with shipping incoterms.  • Perform data entry for freight services. • Manage the complete documentation for compliance operations and/or advise clients on tariff/rate/cost/quotation requirements and eligibility.  • Communicate and coordinate with external stakeholders to ensure operational excellence  • Work with internal stakeholders to ensure alignment of interest within business activities.  • Follow operational policies, standards, and procedures.  • Any other ad-hoc duties as required.  Job Requirements: • Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related field. • Minimum 1–3 years of relevant experience in freight forwarding, shipping, or logistics operations preferred. • Good understanding of international shipping procedures, documentation, and customs regulations. • Familiarity with shipping Incoterms and freight processes (air/sea freight). • Strong communication and interpersonal skills, with the ability to engage customers and overseas agents effectively. • Customer-oriented mindset with the ability to identify needs and provide appropriate solutions. • Detail-oriented with strong organizational skills to ensure accuracy and completeness of documentation. • Proficient in data entry and comfortable working with logistics or freight management systems. • Ability to multitask, prioritize work, and meet tight deadlines in a fast-paced environment. • Strong problem-solving skills and ability to handle operational issues independently. • Team player with the ability to collaborate with internal and external stakeholders. • Good command of written and spoken English; additional languages are an advantage. • Proficient in Microsoft Office applications (Excel, Word, Outlook). • Willingness to take on ad-hoc duties and adapt to operational needs.