EVOLUTION RECRUITMENT SOLUTIONS PTE. LTD. is hiring for a L2 Production Support, Silverlake, Banking (1-year renewable contract) internship — a 12-month, on-site Operations role based in RAFFLES QUAY, Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in Level 2 Support, Automation Systems, Data Center, Application Monitoring, and 3rd Level Support are a strong fit.
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About this role
Dear Applicant, If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume). Please note that visasponsorship is not available at this time. JD Key Responsibilities: • To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc. • To provide support during end of day batch run • To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident. • To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.
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