About this role
Job Responsibilities• Welcome and greet customers warmly upon arrival • Assist customers with seating arrangements and menu recommendations • Answer customer enquiries regarding menu items, ingredients, and dietary concerns • Take accurate food and beverage orders using POS systems or manual ordering methods • Coordinate orders with kitchen staff to ensure smooth operations • Serve food and beverages promptly and professionally • Prepare takeaway and delivery orders when required • Handle cashiering duties including billing, cash handling, digital payments, and refunds • Clear and sanitize tables, reset dining areas, and maintain outlet cleanliness • Ensure compliance with food hygiene and workplace safety regulations • Monitor stock levels for condiments, packaging materials, and basic supplies • Inform management when stock replenishment is required • Support daily outlet operations and perform ad-hoc duties assigned by management Required competencies and certifications • Minimum 1–2 years of F&B supervisory experience • Strong leadership and communication skills to effectively manage teams and operations • Ability to work shifts, weekends, and public holidays to meet operational demands • Customer-focused problem-solving skills to resolve service issues promptly • Basic knowledge of POS systems and reporting to support operational tracking Preferred competencies and qualifications • WSQ Food Safety certification • Experience working in casual dining, café, or bar environments Working Hours: • 6 days per week, 4:00 PM – 12:00 AM (midnight), including weekends and public holidays.
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