Merchant Sales Specialist

Our client is seeking a Merchant Sales Specialist to join an MNC that’s based in Buona Vista. In this role you’ll be building trust, solve operational problems on-site, and help merchants adopt tools to grow revenue. You’ll translate merchant feedback into product and operational improvements while driving area-level performance. Roles & Responsibilities • Own face-to-face engagement with merchant partners across your designated area. Conduct regular visits, build meaningful relationships, and offer on-the-ground support. • Execute the Area Manager playbook. Plan visits to understand Merchant’s business, craft key discussion points, and ensure high-quality interactions. • Resolve merchant issues quickly or escalate appropriately. Coordinate with Product, Support, and Ops teams to rectify issues and close gaps to avoid similar issues. • Train and enable merchants on tools (Merchant App, Self-serve Marketing features, Insights portal) to improve adoption and business outcomes for our Merchants. • Be the voice of our merchants within the company. Collect and communicate merchant feedback to internal teams; document effective engagement tactics and share best practices. • Become the go-to expert on your area's merchant landscape, competitive environment, and local market nuances to identify growth opportunities. • Track area OKRs: Engagement, Satisfaction Scores, Product Adoption and Retention, and time-to-Resolution Qualifications: • 1+ years in account management, business development, or field sales (F&B or e‑commerce experience a plus). • Strong interpersonal and communication skills; proven ability to build trust face-to-face. • Problem solver, proactive, and able to work independently. • Comfortable with data and tracking KPIs to inform actions. • Resilient, empathetic and customer-focused.