About this role
Key Responsibilities• Global production service operations support in middleware technologies and platforms • Accountable for the overall service reliability, availability, and stability of the technical scope • Provide technical expertise for managed workloads, including troubleshooting, analyzing, and resolving incidents, problems, service requests, and change management processes • Partner with development, project, and business teams to understand requirements and technical specifications, and participate in project delivery activities • Drive a culture of continuous improvement for the production environment through automation and performance optimization • Perform technical analysis of production platforms to identify and remediate performance issues • Work collaboratively in teams and build strong working relationships to achieve common goals • Operate and enhance middleware platforms and associated interfaces • Develop self-service interfaces and workflows • Take on specialist responsibilities in strategic projects and initiatives RequirementsThe successful candidate will have: • Minimum Bachelor’s Degree in Computer Science / Information Technology / Computer Engineering or equivalent • Minimum 4 years of experience in the following technical platforms: Operating Systems: Linux, Unix and/or Windows Middleware Technologies: BMC Control‑M, Axway CFT/Secure Transport/Sentinel, IBM MQ Monitoring & Data Analytics Tools: OMI, ServiceNow, Geneos Scripting Tools: Java, Unix Shell, Python, PowerShell, Perl • Good understanding of ITIL Service Management frameworks, including Incident, Problem, and Change Management • Experience in one or more of the following technologies: Docker/Kubernetes, Ansible, Elastic Search, Rundeck, Git • Ability to work in shifts and participate in on-call rotations • Strong communication (written and verbal), interpersonal, and analytical skills • Customer-oriented mindset and strong team player • Ability to work both independently and collaboratively Interested applicants please send your resume in MS Words format to prasant.sirohi@ambition.com.sg and attention to Prasant Sirohi (R22106307) Shortlisted candidates will be notified www.ambition.com.sg EA Registration Number: R22106307 Data provided is for recruitment purposes only Business Registration Number: 200611680D. License Number: 10C5117
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