Network L1 Engineer(12 hrs shift)_ Contract

Job Description: • Management of daily network activities, incident and problem and security incident response. • Responsible to work with the respective server and application teams’ members in trouble-shooting and identify root cause, related to network. • Responsible to work with the respective network vendors’ support teams for the trouble-shooting, identification and resolution of network problems. • Responsible for the monitoring of the alert status of the network and firewall devices. • Respond to the alerts from the monitoring systems in timely manner and escalate Level 3 support engineers. • Assist Level 3 Support Engineers during problem determination and resolution whenever necessary. • To work in shifts including public holidays whenever necessary. • Attend to conference calls with other support teams for problem identification and resolutions. • Must have good communication skills and able to work independently. • Escalate Telecommunication matters to providers and track incidents to closure • Must adhere to process and policies of the Bank. • Able to work under pressure and with minimal supervision. Network Skills and experience required: • Basic understanding of the networking concepts - Routing, Switching, LAN/WAN, Spanning Tree Protocol, HSRP, ARP, VLAN, Inter-VLAN Routing etc. • Hands on experience on routers and switches for basic troubleshooting of the network related problems and incidents. Shift Structure: • 8.00am to 8.00pm - 3 days • Off - 3 days • 8.00am to 8.00pm - 3 days • Off - 3 days • 8.00pm to 8.00am - 3 days • Off - 3 days • 8.00pm to 8.00am - 3 days • Off - 3 days • Above repeats.