Operations & Marketing Executive

Company Overview / Employee Value Proposition The Frosted Chick was started in 2014 as a boutique bakery and has since grown from strength to strength to become a full service events company. With 3 outlets islandwide, a retail shop for party supplies, a full scale events events, and a boutique bakery, we are vertically integrated from start to end with overlapping services that offer a full spectrum experience to anyone keen to foray into the world of party hosting. With our roots in FnB, we continue to push the boundaries of edible art with our professionally trained and and commited team of bakers and decorators specialising in custom solutions for our corporate and retail customers alike. Job Summary Join The Frosted Chick’s energetic team to deliver exceptional customer experiences through innovative marketing and direct engagement, driving sales growth and brand presence in a dynamic boutique bakery environment. Responsibilities • Develop and execute online marketing campaigns to increase brand visibility and customer engagement • Engage customers face-to-face to build rapport and enhance their experience with the brand • Diagnose and resolve product care and usage inquiries to ensure customer satisfaction and product quality • Facilitate sales transactions and provide comprehensive after-sales support to foster customer loyalty • Manage and grow social media channels by running targeted ads and conceptualizing creative campaigns that resonate with the audience