Operations Specialist - Temp Full Time (6 months)

Job Summary:  We are looking for an Operations Specialist to coordinate and administer the execution of operational processes. The Operations Specialist will operate assigned services and/or support functions. The position may manage and coordinate the work of vendors to ensure deliverables meet requirements for quality, timeliness and stay within budget. Candidate will be required to work 5 days per week (Sunday to Wed - inclusive of weekends and Public Holidays) and commit to the whole 6 months duration from April to Oct 2026. Key Responsibilities & Duties: • Case management and case monitoring and closing within defined service levels: • Monitor, update and respond to cases. • Communicate with applicants and/or ICANN's contracted parties worldwide (gTLD registry operators and ICANN-accredited domain name registrars), as well as internal subject matter experts, to obtain or provide required information. • Update data within the system of record. • Ensure service levels and contractual performance indicators are met. • Track and communicate the status of work assigned to employee and/or vendors. • Detect exceptions and notify management in a timely manner. • Track and report on service metrics on a weekly, monthly, annual and ad hoc basis. • May contribute to team and cross-functional projects by providing assigned deliverables in a timely and high-quality manner. • Execute moderately complex, pre-defined processes and services. • Identify opportunities for procedural improvements and support process improvement initiatives. • Perform research regarding moderately complex issues and propose solutions. • Perform data validation tasks against data input by you or others. • Ensure individual work products adhere to ICANN policies and procedures. • Create and generate reports to inform management of progress. • Develop subject matter expertise in the areas of responsibility assigned to you. • If assigned, manage vendors, vendor work products and vendor invoice verifications, and maintain productive vendor relationships. • Other duties as assigned or requested. Required Knowledge, Skills, and Abilities (KSAs):   (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions) • Proficient in the use of Microsoft Office and G Suite, CRM, business process management software, and/or help desk/ticketing systems.  • Experience with Salesforce and/or Appian platform preferred. • Experience with project management or work collaboration tools (e.g. Smartsheet) preferred. • Experience with remote communication software (e.g. Slack, Zoom). • Outstanding customer service skills. • Detail-oriented, able to double-check own work. • Excellent interpersonal skills and ability to interact professionally with a diverse group, including teammates, managers, subject matter experts, applicants and contracted parties. • Comfortable interacting with cross-functional team members and teams. • High self-initiative with the ability to work well in a fast-paced environment. • Strong problem-solving and analytical skills. • Adaptable to new technologies, organizational and procedural changes Education and Experience Requirements: • High School Degree or equivalent required, bachelor's Degree preferred. • Minimum of 2 years of related professional experience. • Prior experience working for an international organization desired. Languages: • Fluency, both written and spoken, in English is required. • ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English.