Oracle Service Manager / Oracle Database Administrator

Database Administration & Support • Provide Level 1 and Level 2 database administration support for Oracle, Microsoft SQL Server, and MySQL environments. • Monitor database health, performance, availability, and capacity to ensure optimal operations. • Perform routine database administration activities including backup, recovery, cloning, refreshes, and performance tuning. • Troubleshoot and resolve database incidents, service requests, and production issues within defined SLA timelines. • Support database upgrades, migrations, and environment provisioning activities. BAU Operations & Maintenance • Conduct daily BAU database health checks and proactively identify potential issues. • Execute database patching, maintenance, and security remediation activities in accordance with organizational standards. • Ensure database environments remain stable, secure, and compliant with operational requirements. • Maintain operational documentation, standard operating procedures, and support runbooks. Service Management & Infrastructure Oversight • Manage Oracle infrastructure services and coordinate operational support activities across internal teams and external vendors. • Oversee service delivery, incident management, problem management, and change management processes. • Track service performance metrics, SLA compliance, and operational risks. • Drive continuous improvement initiatives to enhance database reliability and service quality. • Collaborate with infrastructure, application, security, and cloud teams to support business-critical services. Audit, Compliance & Vendor Management • Support internal and external audits by providing required documentation, evidence, and remediation plans. • Ensure compliance with organizational policies, security standards, and regulatory requirements. • Coordinate with database vendors and support partners for issue resolution, maintenance activities, and service reviews. • Manage vendor relationships, escalations, and support contracts to ensure effective service delivery. Requirements• Strong hands-on experience in Oracle Database Administration. • Proficiency in Microsoft SQL Server (MSSQL) administration and support. • Working knowledge of MySQL database administration. • Experience performing database health monitoring, performance tuning, backup and recovery, and patch management. • Good understanding of database security, high availability, disaster recovery, and operational best practices. • Experience supporting audit, compliance, and governance requirements. • Proven experience managing database vendors and external service providers. • Familiarity with ITIL processes including Incident, Problem, Change, and Service Management. • Strong troubleshooting, stakeholder management, and communication skills. Preferred Qualifications• Bachelor's degree in Computer Science, Information Technology, or a related discipline. • Oracle Database Administration certifications preferred. • Microsoft SQL Server certifications are advantageous. • Experience supporting enterprise-scale database and infrastructure environments. • Exposure to cloud-hosted database platforms and hybrid infrastructure environments is a plus.