MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD is hiring for a Order Management Customer Service (Supply Chain / Logistics) (SAP) / Jurong / Contract internship — a 12-month, on-site Data Science role based in WALLICH STREET, Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in Microsoft Excel, timely delivery, Maintenance of data integrity, Automation Tools, and Logistics are a strong fit.
About this role
Order Management Customer Service (Supply Chain / Logistics) (SAP) / Jurong /Contract Key Responsibilities: • Manage customer accounts and order portfolios, ensuring accurate and timely processing of orders and amendments in accordance with established procedures and data integrity standards • Primary point of contact for customers and stakeholders, handling inquiries related to order status, quotations, shipping arrangements, and delivery commitments in a timely and professional manner. • Build and maintain good working relationships with customers, service providers, and internal stakeholders across regions to ensure effective coordination • Proactively monitor order status and function as part of the outbound logistics control tower, coordinating with service providers to ensure timely deliveries, optimized shipment arrangements, and escalation of delays or exceptions. • Resolve operational issues and manage customer complaints and claims end to end, ensuring timely and effective resolution. • Streamline and automate processes wherever possible • Prepare accurate order management reports and KPI dashboards; conduct analysis to surface trends, flag improvement areas, and drive corrective actions • Maintain accurate, audit compliant documentation in line with company policies and standards. • Undertake additional responsibilities and projects as assigned by the immediate manager Requirements: • Diploma in Business, Supply Chain, Logistics, or a related field • Experience in logistics, supply chain, or 3PL environment • Communication and interpersonal skills, with the ability to manage stakeholders across regions and functions. • Customer focused and solutions oriented, with the ability to perform effectively in a fast-paced environment. • Well organised, detail oriented, and able to manage multiple priorities independently • Proficient in Microsoft Office applications, in particular MS Excel • Working knowledge of Power BI, Power Automate, or comparable data analytics and automation tools is a plus
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