Part-time Administrator (Tuition Centre)

Role Summary We are looking for an articulate and personable individual to be the face and voice of our tuition centre. Unlike a pure administrative role, this position requires a confident communicator who can build trust with parents, address concerns, and liaise professionally with teachers and external partners. Key Responsibilities 1. Parent & Stakeholder Communication (Core Focus) • Serve as the primary point of contact for parents, explaining curriculum details, class progress, and fee structures clearly and empathetically. • Conduct parent orientation sessions and handle difficult conversations (e.g., academic underperformance, schedule changes) with professionalism. • Liaise between teachers and parents, relaying feedback on student progress or behavioural issues. • Communicate with school partners and external vendors as needed. 2. Front Desk & Administrative Operations • Manage class enrolment, scheduling, attendance tracking, and fee collection. • Maintain accurate student records and centre databases. • Oversee daily centre operations (classroom setup, inventory of materials, facility tidiness). • Process payments, issue receipts, and follow up on outstanding fees. 3. Customer Service & Issue Resolution • Address walk-in and phone inquiries about programmes, schedules, and fees. • Proactively identify and resolve parent concerns before they escalate. • Assist students during transition times (e.g., dismissal, late pickup) with patience. Competencies & Requirements Essential: • Articulation: Excellent spoken and written English (and/or the local language of instruction). Able to explain complex policies simply and confidently. • Stakeholder Management: Proven ability to speak persuasively and calmly with parents, teachers, and management – including handling complaints without defensiveness. • Organisational Skills: Ability to multitask in a fast-paced environment (phone, walk-ins, admin tasks). • Tech Proficiency: Comfortable with scheduling software, basic spreadsheets, and messaging platforms like WhatsApp or Parent Portal apps. • Fluent in English and Chinese • Minimum: Polytechnic Diploma or Bachelors • Experience: 1–2 years in a customer-facing role (education, retail, or hospitality). Fresh graduates with strong communication skills are welcome to apply. Preferred: • Prior work in a tuition centre, enrichment school, or preschool. • Basic knowledge of the local education system (e.g., PSLE, O/A-Levels, or equivalent). Personal Attributes • Approachable & patient – especially with anxious parents or young children. • Diplomatic – can say “no” (e.g., to refund requests or schedule changes) while preserving the relationship. • Proactive – anticipates questions and prepares answers before parents ask. • Resilient – remains composed during peak hours or when handling complaints. Working Conditions • Saturday (8:30pm – 6pm), Sunday (8:30 – 6pm) • This role is not remote – it requires physical presence at the front desk. • Employment Type: Part-time contract