Part-time Customer Care Executive

Part-time Customer Care ExecutiveThe Opportunity This isn't just a "front desk job." You'll be the first impression, the problem-solver, and the trusted guide for parents navigating their child's educational journey. If you're someone who lights up around kids, thrives in a busy environment, and takes pride in making things run smoothly, this role is for you. What You'll Do Create a warm and inviting First Impressions • Ensure the centre is clean, neat, and ready before operations begin • Greet and attend to walk-in parents and students warmly • Answer questions on class timings, rooms, and logistics accurately • Manage proper closing of the centre at end of shift Drive Trial Bookings & Attendance • Have natural, persuasive conversations with walk-in parents about our programmes • Explain trial lesson options clearly and confidently • Coordinate trial bookings within our systems (we'll train you on SOPs) • Ensure smooth trial day experience - greet students, handle forms, coordinate with tutors Support Seamless Class Operations • Ensure students are in the right class at the right time • Handle immediate onsite issues calmly (confused students, teacher delays, room mix-ups) • Support smooth transitions between classes • Escalate appropriately when needed Be the Onsite Communication Hub • Acknowledge parent queries warmly and professionally • Use our Playbook for common questions (we'll provide this) • Document follow-up needs clearly for the team • Never leave parents hanging - always ensure someone owns the next step Job Requirement: Must-Haves: • 6-12 months customer service experience (any industry - retail, F&B, hospitality, etc.) • Can de-escalate an upset parent calmly and bring the conversation to a good resolution • You are naturally persuasive - you can explain a programme clearly and confidently move a parent toward a decision • Genuinely enjoy being around kids and families • Communicate clearly and warmly in English • Organized and reliable - you follow through on tasks, remember details, show up on time • Available 4 days/week consistently and can commit for long term Nice-to-Haves: • Experience in education industry • Prior admin or customer service work • Familiarity with CRM system Working Hours (Part-time) • Weekend: 8.45am to 5pm Submit your application here: https://tally.so/r/jayz64