Patient Experience & Service Quality Executive (9-Month Contract)

Job Advert: We are looking for a dynamic and people-oriented individual to join a healthcare institution’s Quality Service team on a 9-month contract basis. This role will support patient engagement and service excellence initiatives, while working closely with various stakeholders to enhance overall patient experience. Key Responsibilities: • Manage and follow up on patient/service-related feedback to ensure timely resolution • Support hospital-wide service quality initiatives, programmes and improvement projects • Coordinate surveys, focus group discussions, engagement activities and events • Track service satisfaction trends and assist in preparing dashboards and reports • Analyse feedback patterns and support presentations for management discussions • Work closely with internal stakeholders to drive service culture and patient-centric improvements Requirements: • Bachelor’s Degree in Marketing, Communications, Psychology, Business or related disciplines • Preferably with experience in service quality, customer experience, communications or healthcare operations • Strong communication and stakeholder management skills • Organised, proactive and able to manage multiple tasks in a fast-paced environment • Comfortable handling data, reports and coordination work • Experience with data analytics/dashboard reporting will be an advantage Contract Duration: 9 Months Suitable for candidates who enjoy stakeholder engagement, service improvement work and meaningful projects within the healthcare sector. Interested applicants please email or send your resume in MS Words to: Ms. Alicia Cheong, Recruit Express Pte Ltd (Healthcare) Email: temphc@recruitexpress.com.sg (We regret that only shortlisted candidates will be notified.)  EA Personnel: Alicia Cheong Ling Wei CEI No.: R1104785 Recruit Express Pte Ltd, EA License No.: 99C4599