Payment Operations Intern

About FOMO Pay Founded in 2015, FOMO Pay is a payment institution licensed in Singapore, Hong Kong and the Middle East. The firm has become a leading one-stop digital payment, digital banking, and digital asset solution provider. It is currently building Asia's fully licensed financial platform, helping institutions and businesses connect between traditional and next-generation financial services. The firm offers its three flagship products: • FOMO Payment – One-stop digital payment solution for merchants, corporates and financial institutions • FOMO iBiz – Facilitate businesses' everyday requirements for transactional banking needs • FOMO Treasury – One-stop digital asset services provider bridging Web 2.0 & Web 3.0 For more information, please visit www.fomopay.com. For recruitment inquiries, contact recruitment@fomopay.com. Join and Grow with us! At FOMO Group, we are dedicated to redefining what is possible in digital payments, global banking, investment solutions, and tokenized assets. We seek forward-thinking individuals who share our passion for innovation and are eager to lead industry disruption. As part of our transformation journey, you will work alongside visionary leaders with a proven track record of shaping the future of finance. We believe in unlocking the potential of every individual. We offer an inclusive, supportive, and continuous learning culture where everyone can grow to their full potential and achieve their personal and professional goals. Join our team and be part of an exciting evolution in the industry. Visit www.fomogroup.com for more information. About the Role This position is integral to the Business Development team, focusing on merchant onboarding, issue resolution, and operational data integrity. You will liaise between merchants, internal teams, and payment partners to ensure successful service delivery and process documentation. We are looking for an organized individual with strong problem-solving skills who thrives in a dynamic, fast-paced environment. Key Responsibilities: • Work closely and provide assistance to the Digital Payments Business Development team • Assist in onboarding merchants with various payment methods • Ensure the timely and successful delivery of our service according to the merchants’ requirements • Troubleshoot and resolve merchant issues by liaising with the internal team • Assist in data entry, maintenance, and analysis of operational data, ensuring data accuracy and integrity for reporting purposes • Engage in collaborative partnerships with diverse payment partners to facilitate the onboarding process • Assist in the creation and maintenance of operational documentation, including standard operating procedures (SOPs) and process manuals • Assist in payment deployments to merchants if required • Assist in other ad-hoc duties assigned Requirements: • Ability to converse well in English and Chinese to liaise with English and Chinese-speaking merchants • Strong logical thinking and organization skills • Strong communication and relationship-building skills • Resourceful and independent with good problem-solving skills • Ability to multi-task and work effectively and efficiently in a fast-paced environment independently with minimum supervision • Proficient in Microsoft Office Suite (Excel, Word and PowerPoint)