Product Support Engineer (2 years contract / Completion Bonus)

Duties & Responsibilities: a)  Industrial Transfer &Capability Development • Coordinate transfer of product equipment, procedures, test benches, and documentation. • Write, review, and correct technical documents. • Train technicians and validate shop processes. • Support with feasibility and investment studies. b)  Customer Support • Provide technical support to customers, OEMs, and partners in the Asia-Pacific region. • Monitor product reliability, analyze in-service data, resolve technical complaints, and recommend improvements. • Prepare reports, documentation, and deliver training. c)  Repair Operations • Lead and support repair operations and workshops. • Oversee technician teams and internal stakeholders to ensure high performance, profitability, and quick processing. • Manage repair orders, supplier sourcing, and support continuous improvement initiatives. d)  Department Management Support • Teamwork & Backup other engineers and team members. • Solve production issues, implement process improvements, and ensure effective communication across departments. e)  Health, Safety &Environment • Comply with all HSE regulations and participate in related initiatives. f)    Continuous Improvement • Drive and participate in company-wide improvement and innovation programs such as ONE SAFRAN, Lean, QRQC, 5S, root cause analysis, etc. Qualifications & Experience: • Bachelor’s degree in Mechanical/Electrical/Aeronautical Engineering. • 5 years experience in engineering, product support, and repair operations (aerospace preferred). • Experience with project management, calibration, maintenance environments, and technical documentation. • Knowledge of aviation regulatory requirements (e.g., Part 145) and quality systems (ISO9000, AS9110). Key Skills: • Technical writing, interpreting schematics/drawings. • Knowledge of IPC standards, wiring/electrical & test equipment. • Proficiency with Microsoft Office, Teams, and basic SAP/ERP systems. • Excellent communication, teamwork, analytical, and problem-solving skills. • Must be able to multi-task in a dynamic environment, communicate effectively, and maintain a high standard for safety and quality.