Production Support, 1-year renewable contract - Banking

Dear Applicant, If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume). Please note that visasponsorship is not available at this time. JD Key Responsibilities: • Deliver high-quality production support for cross-functional applications serving UOB Wholesale Banking stakeholders. • Oversee application availability, incident management, problem management, and capacity for systems within scope. • Analyse, troubleshoot, and resolve incidents, problems, and user issues effectively. • Coordinate incident communications, including SLA breaches, major incidents, and upstream or downstream issues, while keeping the team, manager, and department updated. • Lead technical remediation in line with agreed non-functional requirements. • Drive continuous improvement of services, processes, and tasks through automation. • Ensure critical processes and procedures are followed and help define operational standards. • Translate complex technical issues into clear language for business users. • Promote strong knowledge management practices across the team and organization. • Collaborate with Level 1, Level 3, and development teams to resolve incidents, problems, and user issues within SLA and in line with the bank’s severity framework. • Support event management activities, including patching and annual RDR exercises. • Provide on-call support according to the team roster.