Program Engineer (Operations)

The Senior Program Engineer (Operations) is responsible for thedeployment, maintenance, and support of infrastructure across AWS cloud andon-premises environments, including network systems. This role combines infrastructure engineering and service deskoperations, ensuring: • High system availability, performance, and compliance • Effective incident response and user support • Seamless programme delivery across PMO systems The engineer will work across servers, virtualisation platforms, cloudservices, and network infrastructure, while also contributing to infrastructuremodernisation and continuous improvement initiatives. Key Responsibilities 1. L1 Operations & Support • Provide L1 support for PMO-PSB systems (remote & onsite, 24/7 standby roster). • Respond to user requests, operational alerts, and cybersecurity incidents. • Support system verification testing post patching/maintenance cycles. • Co-manage centralized monitoring dashboards and alerting systems. • Support change management processes using service management platforms. • Maintain and update Operations & Maintenance (O&M) playbooks. • Prepare and submit operational reports and updates. 2. Service Delivery Management • Ensure patch management across applications, servers, and infrastructure. • Manage backup, recovery, redundancy, and disaster recovery processes. • Oversee lifecycle management of IT assets (expiry, renewal, disposal). • Ensure application and system availability (planned & unplanned maintenance). • Monitor and manage SLA/OLA compliance. • Implement infrastructure and change requests (hands-on). • Drive continuous improvement of system resilience and support capabilities. 3. Programme Delivery & Operations • Support solution design, integration,implementation, testing, and commissioning. • Ensure systems are secure-by-design and compliant with policies/standards. • Maintain technical and programme documentation. • Support governance activities, including: • • Security and privacy risk management • Compliance and audit readiness • Configuration and inventory management • Change and incident management • Provision, configure, harden, monitor, and administer systems and cloud infrastructure. • Collaborate across programmes to optimize system integration and dependencies. • Identify and drive improvements in operational efficiency and delivery. Qualifications & Experience Education • Diploma or Bachelor’s Degree in: • • Computer Science • Information Technology • Computer Engineering • Related fields Experience • Minimum 5 years in IT Operations or Service Delivery. • Hands-on experience with: • • IT infrastructure (servers, network, cloud) • Incident and service management • Exposure to software development lifecycle (SDLC) is advantageous. Experience managing SLA/OLA-drivenenvironments