Program Outreach Officer (Part Time)

LOCATION: PUNGGOL AND SENG KANG In this part-time role, you will support SPD, one of Singapore's most established social services organizations, in its mission to serve families of persons with disabilities. Working with the Community Inclusion & Engagement and Volunteer Management teams, you will be responsible for door-to-door outreach and outreach booth support, to introduce and connect both persons with disabilities and their families, community partners and potential volunteers to ESH@Punggol’s activities and services. Commitment (Must be able to work on all slots) • Mon to Fri (Evening), 5pm to 9pm • Sat or Sun (Day), 10am to 3pm • Sat or Sun (Evening), 5pm to 9pm Job Scope Door-to-Door Outreach: • Conduct door-to-door outreach within designated north-east region of Singapore (Seng Kang, Punggol, Serangoon, Hougang) to inform families of persons with disabilities and residents about ESH and SPD’s services and opportunities. • Provide detailed information about ESH’s activities and services for persons with disabilities and their caregivers, as well as opportunities for volunteer engagement. • Establish a rapport with community members, listening to their needs and concerns, and connect them to appropriate SPD services. • Identify and engage potential volunteers by explaining the benefits and impact of volunteering with SPD. Encourage sign-ups and participation in SPD’s volunteer programs. • Collect relevant data during interactions, including contact details, feedback, and interest levels, ensuring this information is accurately recorded and shared with the team for follow-up. Outreach Booth Support: • Set up and manage outreach booths in community spaces, such as malls or public areas, to engage with individuals and promote ESH’s services. • Actively engage with individuals visiting the booth, providing information, answering questions, and encouraging participation in SPD’s programs. • Raise awareness about the importance of inclusion for persons with disabilities and the impact of volunteer efforts in supporting these initiatives. • Collect visitor details, track their interests, and document feedback. Ensure that all potential leads are followed up with appropriately. Collaboration and Reporting: • Work closely with the Community Inclusion & Engagement and Volunteer Management teams to ensure outreach efforts are aligned with SPD’s goals. • Regularly update the teams on outreach progress, including successes, challenges, and valuable insights from interactions with the community. • Work closely with other team members involved in outreach and volunteer engagement, ensuring a consistent and coordinated approach to community outreach efforts. • Consolidate and maintain accurate outreach data, ensuring proper documentation for future follow-ups and program improvements, including Door-to-Door and Volunteer Management data and any relevant insights gathered during interactions. Requirements • Competent in basic MS Excel skills • Able to travel around the North-east region of Singapore • Eager to champion services for persons with disabilities • Hours Required (Subject to change based on operational needs) • Strong interpersonal and communication skills, able to engage effectively with diverse audience on a one-to-one level • Professional and presentable, in-line with the role's requirements to represent the organization's respectable programmes • Conversant and adaptable