Project Manager (Salesforce CRM Product Operations & Service Delivery) - A26163

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency. We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation. We are searching for our next team members to join our growing team. If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you. This is a 12 months fixed term contract. What will you do? To lead the day-to-day operations, maintenance planning, service request management, release coordination, and stakeholder/vendor governance for Salesforce CRM. In this context, the role functions primarily as Product Operations / BAU service delivery, with strong responsibility for ongoing maintenance and service requests. • Manage BAU operations for Salesforce CRM, including maintenance, service requests, minor enhancements, incidents, and release coordination. • Own request intake, triage, prioritization, scheduling, and tracking of issues and changes. • Coordinate across business users, support teams, engineers, architects, and vendors to ensure timely delivery and issue resolution. • Maintain key governance artefacts such as backlog, RAID log, issue tracker, release calendar, status reports, and action logs. • Drive regular operational governance meetings and provide visibility of priorities, risks, and dependencies. • Oversee operational coordination for a platform that has multiple interfaces and phased change items; the documented environment includes ongoing integrations and phased releases across multiple systems. • Support controlled release execution, hypercare follow-up, and service continuity planning. • Ensure documentation, approvals, and traceability are maintained for all support and change activities. Requirements• 6–8 years of relevant experience in application support, service delivery, product operations, or project management. • Experience managing BAU enterprise applications, service delivery, maintenance, and operational change. • Strong coordination, planning, issue management, and vendor management capability. • Ability to balance operational urgency with structured governance. • Strong written and verbal communication skills. Preferred • Experience with Salesforce CRM platforms. • Familiarity with ITIL, Agile, or structured service management models. • Experience in public sector or service operations environments. BenefitsWhat do we offer in return? • Fun working environment • Employee Wellness Program • To work in Singapore Government Agencies projects • We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”) Why you'll love working with us? If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success. Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at  Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law. Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd. Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes. Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.