Project Support Executive

Role Summary We are looking for a Project Support Executive to support our museums technology project. This person will be the day-to-day contact point for museum users, receive and log issues, coordinate with the internal engineering team, follow up on open items, and help maintain a good working relationship with museums stakeholders. Key Responsibilities • Act as the first point of contact for museum users on operational or system issues. • Receive calls, emails, and messages; gather basic details, screenshots, examples, and urgency. • Log bugs, support issues, questions, and enhancement requests in the tracking system. • Coordinate with engineers or internal teams on fixes, clarifications, and improvement requests. • Follow up on open items and keep museum stakeholders updated until closure. • Escalate urgent, repeated, or unresolved matters to the project lead promptly. • Maintain support records, status updates, and issue summaries when required. Requirements • Experience in customer support, operations, admin, project coordination, or a related role preferred. Fresh grads may also be considered. • Good written and spoken communication skills; polite, patient, and comfortable speaking with clients. • Organised, responsive, and able to follow through on small tasks without constant reminders. • Able to understand basic software or system issues • Comfortable coordinating between external users and internal technical teams. Application Please apply via our Hiring Portal: https://vouch-hiring.vercel.app/apply/62516f32-307a-4301-a115-ec637d90c084