Raffles Hotel Singapore - Food & Beverage Management Trainee

As part of Raffles Hotel Singapore’s Leadership Development Programme, the Food and Beverage Management Trainee will gain practical experience and knowledge through a structured18-months programme. The programme will involve a rotation across various restaurant concepts and supporting departments, which will be customised based on operations’ and trainee’s expectations and requirements. To complement their learning and assimilation into a leadership role, the management trainee may be involved in special projects as assigned by F&B leaders, and mentored by a senior leader of the hotel.   Primary Responsibilities Food & Beverage service • Provides excellent service at all times to all of our guests based on established hotel standard operating procedures. • Is always well presented and adheres to hotel’s grooming standard. • Greets and farewells guests and colleagues in a friendly and courteous manner. • Assists colleagues and guests efficiently and in a professional manner. • Takes responsibility for residents’ and guest belongings in the restaurant or bars. • Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails. • Undertakes F&B special projects as directed by F&B leaders and/or mentor.   Provides a leading and consistent guest experience • Promotes sales through direct guests’ contact. • Constantly obtains guest feedback during operation ensuring guest satisfaction. • Handles minor complaints and reports to the managers for proper follow up. • Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. • Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. Management and leadership of outlet • Is a role model for the Food & Beverage Associates. • Proactive, innovative with in depth Food & Beverage and market knowledge. • Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. • Provides a high level of Safety and Security for guests and colleagues. • Checks daily opening and closing duties. Training, learning and development of the team • Completes all components of the Raffles Leadership Development programme. • Conducts regular on the job trainings for colleagues to develop their skills and knowledge. • Assists in recording and submitting monthly On-the-Job Training hours to Food &Beverage Office before the 15th of each month. • Guides the departmental orientation for new hires. • Ensures that colleagues are aware of hotel rules and regulations. • Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene. Other responsibilities • Performs any other duties that may be assigned by the manager. • Ensures NEA rules and regulations are met and achieve.   • Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong. • Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. • Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts. • Performs any other duties and responsibilities that may be assigned. Candidate's Profile • Degree in hospitality field. • One year experience in hotel is a must. • Fluent in oral and written English. • Strong communication skills. • Team player with strong interpersonal skills. • Service oriented with an eye for details and a good understanding of what it takes to build a strong service culture in a world-class hospitality icon. • Driven and able to work independently with high proactivity in a dynamic environment. • Analytical with proven organisational skills and attention to details. • Flexible, able to adapt to changes. • Focuses on service with an eye for detail and an approachable attitude. • Works well under pressure, analyses and resolves problems, and exercises good judgment. • Self-motivates and shows good initiative in a dynamic environment. • Possesses good computer and property management system skills.