Retail Operations Executive

Key Responsibilities 1.    Reporting & Analysis: • Update and maintain recurring KPI performance reports • Prepare and conduct ad-hoc analysis as requested by the Regional Retail Lead or other stakeholders • Coordinate and facilitate monthly Retail meetings, including outlook invitations, presentation preparation and minute-taking • Assist in the preparation of compelling presentations for various internal and external meetings. • Consolidate regional data and information for specific projects and initiatives (e.g., Commission structures, Livechat performance). 2.    Learning & Development (L&D): • Communicate and keep the retail team updated on training schedules and opportunities • Maintain accurate records and tracking of all training participation and completion. • Support the Regional Retail Lead in the organization and coordination of physical training sessions. • Monitor E-learning performance, provide basic troubleshooting support for the E-learning platform, and ensure content accessibility. • Coordinate team building activities and events, such as Retail Awards and team dinners, to foster a positive team culture. 3.    Operations Management: • Assist the Regional Retail Lead in managing compliance-related matters, including ensuring local Boutique operation manuals are updated, maintaining compliance training materials and attendance records, and participating in relevant compliance trainings/meetings. • Manage the Boutique uniform budget, overseeing sourcing, ordering, and distribution. • Manage the replenishment of Boutique Point-of-Sale (PLV) materials and printed collateral, ensuring brand consistency. • Liaise effectively with external vendors for various Boutique operational needs, such as F&B services, contract services, and necessary licenses. • Coordinate and manage Boutique deliveries to and from the Boutique and office with designated service providers. • Provide operational support to Boutique teams during new systems implementations, including liaising with stakeholders, participating in key user testing, consolidating feedback, and monitoring initial performance. • Maintain organization and upkeep of Retail-related shared folders and communication channels, ensuring information is easily accessible and current. 4.    Ad-hoc Support: • Provide ad-hoc support for local events or special projects requiring additional manpower or operational assistance. • Assist in Retail operations related administrative tasks. Profile • Exceptional communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders. • Strong organizational and analytical skills, capable of managing multiple tasks and priorities in a fast-paced environment. • Excellent time management and efficiency. • Meticulous attention to detail and a high degree of accuracy in reporting, data analysis, and administrative tasks. • Ability to work both independently with minimal supervision and collaboratively as part of a regional team. • A proactive and solution-oriented approach to identifying and resolving operational challenges. • A deep understanding of luxury retail standards and an unwavering commitment to maintaining brand integrity and excellence. • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) is essential.