Retail Supervisor

The ideal candidate has a minimum GCE ’O’ Level, proven experience in retail and/or F&B store operations, strong leadership skills, excellent computer knowledge, the physical ability to perform this job, and knows how to “listen and lead.” They must have a dynamic personality and must be able to motivate a team. Role Responsibilities • Embrace the Harry Potter Visions of Magic experience and follow training guidelines and standards to reflect brand standards and image. • Provide excellent customer service skills, great selling skills and show motivation to succeed. • Carry out end of day reporting routine. • Perform cashier duties at a fast pace while maintaining accuracy. • Manage staff scheduling – shifts and break times – with Retail Manager • Train new team members as required • Delegating staff roles and assigning shop floor positions to maximize team skills. Promote a strong sense of teamwork. • Work closely with the sales staff to maintain the sales area, both merchandise and the physical space, photo op and Butterbeer counter. • Ensure staff uniforms and presentation are up to standard. • Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers. • End of shift/day: Ensure selling floor is replenished and ready for the next day. • Inventory site checks. Ensuring product in store and storage is well maintained and accounted for correctly with cycle stock takes. • Capturing, editing, selling and printing of souvenir photographs – full training provided • Preparing and selling Butterbeer and pastries • Any other tasks as assigned by Retail Manager. Required Education and Experience: • Minimum 3+ years retail management experience • Must be able to work a flexible schedule, weekends and evenings. • Preferably has a food safety hygiene certification • Knowledge and experience of POS systems • Must be able to perform all retail and F&B floor functions. • Stock/retrieve merchandise, lift/push/pull 10 - 15 kgs and unload shipments. • Excellent verbal and written communication skills, effective communication with all management and staff. • Willing to work in and promote a team-oriented environment, show a positive attitude & take responsibility for own action • Computer literacy and confidence, particularly with Excel • Strong eye for detail and numbers