About this role
Responsibilities: • Offers best practice advice and recommendations to clients often extending beyond Salesforce to topics around overall systems architecture and CRM strategy • Leads technical requirements gathering and/or design workshops for complex projects • Provides overall Salesforce technical expertise • Provides overall systems architecture expertise in order to relate to and build upon existing client environments • Architects creative solutions that solve our client’s business and technical problems • Leads and facilitates project discovery to define business, functional, and technical requirements • Defines business processes using CRM &SFDC best practices • Develops data integration, migration and deployment strategies • Builds & Deploys Salesforce solutions • Lead Proof of Concepts and technical solutioning • Manages and mentors junior team members • Works with clients to understand their needs, provide meaningful solutions and build strong relationships Requirements: • 4-7+ years of experience in managing medium and large scale Salesforce implementation and support projects • Good knowledge of Salesforce Sales Cloud, Service Cloud & Marketing Cloud • Excellent Customer Interaction / engagement skills • Good team management skills • Good problem solving skills • Experience working in an IT services/consulting firm is highly preferred
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