Senior Manager, Workfare Skills Support (WSS) (Temporary Contract) [CSVD]

Supports the grant administration team in implementing the WSS scheme (Basic and Level Up) to support work skills upgrading of Singaporean lower-wage workers. This includes supporting the implementation of WSS (Level Up) for go-live by early 2026 and the business-as-usual for WSS (Basic) as follows: • Overall programme management, working with various stakeholders to ensure (i) smooth operations (ii) adherence to policy guidelines and proper governance, and (iii) risk mitigation of fraud and abuse. • Implement and review communications management plan to engage target audience and encourage take-up, e.g. creatives and content generation, PR & marketing. • Assess and manage appeal cases and escalated public enquiries, ensuring timely resolution of such cases, including drafting of replies to members of public. • Generate reports for monitoring of implementation progress and track key indicators (e.g. participation rate, grants disbursed). • Support the projection of budget requirements and reporting of budget utilisation at regular intervals • Manage the WSS outsource service provider to ensure services delivered are up to standard. • Support in digitalisation projects that leverage data analytics and IT tools to improve business process efficiency, service delivery and compliance with governance and audit requirements. Project Participation: • Participate in cross-division projects to contribute to the organisation's strategic objectives; • Any other duties and ad-hoc projects as assigned. Requirements Experience: • Experience in grants administration, data analytics and customer service will be advantageous Knowledge/Skills: • Strong analytical and critical thinking skills • Good project management and problem-solving skills • Understand public governance and its principles, particularly in grants management policies and procedures • Excellent communication skills • Proficient with MS Word, Excel and PowerPoint; • Any of the following relevant competencies and skills will also be advantageous: - Data analytics - Business process review - Quality service management - Design thinking - Communication management and new media Personal Attributes: • Resilient to time pressure and work demands, with a creative flair for problem-solving and innovation. • Strong interpersonal skills and able to engage external and internal stakeholders • Resourceful and pro-active in managing work assignments with a can-do attitude • Versatile and able to work well independently or in a team in a dynamic and fast-paced environment • Organised, meticulous and detail oriented • Be committed to the ethos of public service All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.