Senior Messaging Engineer (Exchange / Microsoft 365)

Responsibilities: • Provide L3 support for messaging and unified communication platforms • Manage incident, problem, and request management, including escalations and high severity issues • Perform root cause analysis (RCA) and implement preventive measures • Support and deliver infrastructure projects (upgrades, migrations, new builds, end-of-life activities) • Ensure systems meet SLA, security, and compliance standards • Drive service improvements, automation, and operational efficiency • Collaborate with global teams and stakeholders across regions • Act as technical escalation point and provide guidance to support teams • Manage vendor and service provider relationships • Maintain accurate technical documentation and SOPs • Participate in DR te sts, infrastructure events, and global initiatives Requirements: • Degree in Computer Science, Engineering, or related discipline • Minimum 10 to 12 years of IT experience in messaging / unified communications • Experience in financial services environment preferred • Strong troubleshooting and problem-solving skills • Experience working in L3 support environment • Good communication and stakeholder management skills Technical Skills (Must Have) • Microsoft Exchange 2019 (or above) – large-scale environments (10,000+ users) • Email security / gateway solutions (e.g. IronPort, SMTP gateways) • Enterprise Vault • Scripting (PowerShell, VBScript, Batch) Technical Skills (Good to Have) • Microsoft 365 / O365 • Microsoft Teams / Skype for Business (Lync) • Workspace ONE / BlackBerry Work • Discovery Accelerator, Merge1 Additional info:  • Open to supporting Europe business hours: 2pm to 11pm OR 4pm to 1am (SGT) To apply, please visit www.gmprecruit.com and search for Job Reference: W354Y78W To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com We regret that only shortlisted candidates will be notified. GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239