Senior Network Engineer

The required managed services include, but are not limited to: • Network Operations & Monitoring Continuous monitoring, proactive health checks, alerting, and backup verification. • Incident & Problem Management End-to-end incident handling, root cause analysis (RCA), and timely resolution aligned with SLA commitments. • Infrastructure Management & Lifecycle Management of network devices including routers, switches, firewalls, and load balancers, as well as upgrades and lifecycle activities. • Security Management Firewall policy management, log monitoring, compliance checks (e.g., CIS benchmarks), and threat escalation. • Patch & Vulnerability Management Vulnerability scanning, patch deployment, prioritization, and compliance reporting. • Asset & Configuration Management CMDB updates, asset reconciliation, and configuration tracking. • Change & Release Management Execution of changes in accordance with ITIL processes, including risk assessment and rollback planning. • Capacity & Performance Management Monitoring, trend analysis, and capacity planning recommendations. • Documentation & Reporting Maintenance of network documentation, SOPs, and delivery of operational and monthly performance reports. Technology Environment The environment includes (but is not limited to): • Cisco (routers, switches, load balancing technologies) • Palo Alto firewalls • Check Point firewalls • F5 Load Balancers Deliverables • Daily operational monitoring and reporting • Monthly service reports covering SLA performance, incidents, patch compliance, security posture,asset reconciliation, and capacity planning