Senior Regional Executive (Service Partner Management)

Senior Regional Executive (Service Partner Management) Job summary • Regional governance and enablement role supporting Southeast Asia Companies in the development and management of Company's Service Partner ecosystem. • Responsible to establish Service Partner framework, performance measurements, governance standards, and operational policies to ensure sustainable, performance driven, customer-centric service network across the region. • Work closely with SEA Companies’ Customer Service teams and Regional Technical teams to drive partner capability development, performance improvement, and operational excellence. • In scope for both B2C and B2B Service Partners. Key Responsibilities Partner Governance • Develop and govern service partner frameworks (appointment, assessment, categorization, development, motivation) • Establish holistic visibility of partner metrics (service level, business, MIF) with dashboards to better facilitate service partner review and development initiatives Service Governance • Review and improve service policies, standards, and operational frameworks. • Drive harmonization and best practice across SEA Companies. Compliance & Control • Support governance, compliance, audit, and personal data protection requirements. • Monitor adherence to policies and coordinate corrective actions where required. Strategic Projects • Lead or support service transformation/ strategic projects including coordination with key stakeholders (HQ, Business units, SEA Companies) Job Requirements • Bachelor's degree in business, Engineering, Operations Management, Information Systems, or related disciplines. • Minimum 5 years of relevant working experience. • Experience in customer service, operations, business process improvement, governance, project management, or service partner management is preferred. • Strong analytical, problem-solving, and communication skills. • Ability to work effectively with stakeholders across different countries and functions. • Proficient in Microsoft Excel and PowerPoint. • Experience with Power Bl, CRM systems, or data analytics tools will be an advantage. Preferred Attributes • Self-driven and proactive. • Strong organizational and stakeholder management skills. • Comfortable working in a regional and cross-cultural environment. • Able to manage multiple priorities and projects simultaneously.