About this role
Key Responsibilities Application Monitoring & Maintenance Monitor application performance and availability. Perform routine health checks, backups, and apply patches or upgrades. Ensure compliance with security and operational standards. Incident Management & Troubleshooting Respond to and resolve application-related incidents promptly. Diagnose root causes and implement corrective actions. Escalate complex issues to development or infrastructure teams. User Support & Training Provide first-line support for application queries and issues. Assist users with functionality and best practices. Develop and maintain user guides and training materials. Collaboration & Coordination Work closely with developers to report bugs and suggest improvements. Participate in testing new releases and deployments. Coordinate with IT teams for integration and performance tuning. Collaborate closely with manufacturing, engineering, and automation teams to identify and resolve system and process issues. Documentation & Reporting Maintain accurate records of incidents, changes, and resolutions. Prepare regular reports on application performance and support metrics. Document processes and ensuring knowledge base is up to date. Others Support business continuity and disaster recovery activities to ensure production resilience. Ensure all application support activities comply with factory security, safety, and quality standards. Proactively identify opportunities for process improvement, automation, and system optimization to enhance production efficiency. Require on-call support during critical incidents. Required Skills & Qualifications • Bachelor's degree in computer science, IT, or related field • 3–5 years of relevant experience in application support • Strong understanding of application architecture and databases • Experience with troubleshooting tools and ticketing systems • Basic programming/scripting skills (e.g., .NET, JavaScript, Python, C#, C++) • Database Skills including Oracle, Postgres, BigData Solutions • Agentic AI Basic Core Skills • Excellent problem-solving and communication skills • Willingness to work on-site and provide on-call support during critical incidents • Knowledge of incident management and root cause analysis • Experience with Rest API, Web backend, SQL and No-SQL databases • Familiarity with DevOps tools and CI/CD pipelines • Experience working with cross-functional teams (e.g., manufacturing, engineering) • Ability to create user guides and training materials • Experience in business continuity and disaster recovery planning • Understanding of factory security, safety, and quality standards • Knowledge of ITIL processes (Incident, Problem, Change Management) • Familiarity with cloud platforms (AWS, Azure) • Experience with monitoring tools (e.g., Zabbix) • Understanding of information security best practices and compliance standards • Experience in automation and process improvement initiatives We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at https://www.persolsingapore.com/policies. If you wish to withdraw your consent, please drop us an dataprotection@persolapac.com) to let us know. Please feel free to contact us if you have any queries PERSOL Singapore Pte Ltd • RCB No.200007268E • EA License No. 01C4394• Reg No: R1768000 (Nguyen Quynh Nhu)
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