Service Captain_服务员 (Full time / Part Time)

Job Description & Requirements 1.接待和迎接客人，引导他们到座位，并为客人提供餐厅和菜单的简要介绍。 2.提供专业的建议并解答客人的问题，包括菜单选择、食品配料、酒水搭配等。 3.接受客人的订餐需求，并将订单及时准确地传达给厨房。 4.提供高质量的服务，包括食品和饮料的服务、碗盘摆放和整理、餐具和巾纸的准备等。 5.确保餐厅环境整洁有序，包括桌面、椅子、地面、餐具等的清洁和摆放。 6.处理客人的支付事务，包括结账和会员积分等，并保持准确的记录。 7.能够认识到并满足客人的特殊需求，如食品过敏、饮食习惯等，并及时与厨房沟通协调。 8.与厨师和其他服务员密切合作，确保食品的准备和送菜的时效性。 9.建立并维护良好的客户关系，提高客户忠诚度和满意度。 10.遵守餐厅的卫生和安全规定，确保食品安全和客人的健康。 • Greet and welcome guests, guide them to their seats, and provide a brief introduction to the restaurant and menu. • Offer professional advice and answer guests’ questions, including menu recommendations, food ingredients, and drink pairings. • Take guest orders and communicate them to the kitchen accurately and promptly. • Deliver high-quality service, including serving food and beverages, setting and clearing tables, and preparing utensils and napkins. • Ensure the restaurant environment is clean and orderly, including table surfaces, chairs, floors, and utensils. • Handle guest payments, including billing and membership points, and maintain accurate records. • Recognize and accommodate guests' special needs, such as food allergies or dietary preferences, and coordinate with the kitchen accordingly. • Work closely with chefs and other servers to ensure timely preparation and delivery of dishes. • Build and maintain good customer relationships to enhance loyalty and satisfaction. • Comply with restaurant hygiene and safety regulations to ensure food safety and guest health. Requirements: 教育程度：不限 工作经验：有工作经验者优先 工作技能： 1.具备相关的餐饮服务经验，有西餐服务经验者优先考虑。 2.具备良好的沟通和人际交往能力，能够与客人和团队成员有效地交流。 3.注重细节和服务质量，善于察觉客人需求并提供贴心的服务。 4.具备良好的团队合作意识，能够与厨房、其他服务员和管理人员密切合作。 Education Level: No specific requirement Work Experience: Prior experience preferred Job Skills: • Relevant experience in food and beverage service; experience in Western-style dining is a plus. • Strong communication and interpersonal skills, with the ability to interact effectively with guests and team members. • Attention to detail and commitment to service quality; able to anticipate guest needs and provide thoughtful service. • Good team spirit and the ability to work closely with kitchen staff, other servers, and management.