Service Centre Associate - Insurance (1 Year Contract)

Job Responsibilities: • Attend to walk-in enquiries and requests from policyholders and FAs on policy-related matters for both Life and General Insurance within stipulated service timelines. • Ensure prompt follow-up and resolution of unresolved counter enquiries within the required turnaround time. • Assess and manage appeals, feedback, and minor complaints from policyholders, Financial Representatives, and business partners professionally and effectively. • Deliver a positive and high-quality customer service experience across all customer touchpoints. • Handle customer feedback and complaints with proper resolution and closure within operational service standards. • Support the smooth functioning of various customer service channels, including assisting the Digital Communications and Call Centre teams when required. • Be prepared for rotation across different Service Centres based on operational needs. • Participate in projects and undertake additional responsibilities or ad-hoc duties as assigned. Requirements: • Min. Tertiary education & above, with prior working experience in a frontline environment. • Candidate who possess insurance certifications will be an advantage. • Good interpersonal and communication skills • Available to start work within short notice Interested applicants are welcome to email detailed resume to: celinetan@recruitexpress.com.sg EA Licence: 99C4599 EA Personnel Reg: R1104662 EA Name: Celine Tan Si Ling We regret to inform that only shortlisted applicants will be notified.