Service Crew

Job Summary We are seeking enthusiastic and customer-focused Service Crew to deliver exceptional virtual cafe experiences by engaging customers, processing orders accurately, and collaborating with teams to ensure timely delivery and high service standards. Responsibilities • Engage with customers through various communication channels to provide menu recommendations and respond to inquiries about offerings • Process customer orders accurately and efficiently, ensuring all requests are fulfilled precisely • Maintain organized and current knowledge of menu items, including seasonal specials and promotions • Collaborate with kitchen and fulfillment teams to ensure timely preparation and delivery of orders • Participate in team meetings to contribute to a positive team culture and share best practices • Follow opening and closing procedures, including setup and breakdown of service stations • Prepare tables, replenish condiments, restock service items, and maintain organized work areas • Monitor cleanliness of dining areas, counters, and service stations throughout service hours • Assist with stock rotation and promptly notify supervisors of low inventory levels • Adhere strictly to food safety, hygiene, and sanitation standards • Maintain up-to-date knowledge of daily promotions, seasonal offerings, and menu updates • Operate point-of-sale (POS) systems and online ordering platforms effectively Preferred competencies and qualifications • Demonstrate warm, friendly, and professional demeanor when interacting with customers • Apply strong communication and interpersonal skills to enhance customer experience • Exhibit attentiveness and excellent customer service instincts in all interactions • Use detail-oriented and organizational skills to maintain smooth service operations • Work collaboratively as a team player with a positive, can-do attitude • Maintain a well-groomed and presentable appearance • Show flexibility in availability, including weekends and holidays • Display passion for hospitality and creating exceptional guest experiences • Possess enthusiasm for coffee and food culture and share this with customers • Familiarity with food safety and hygiene regulations Other Information • This position is open to Singaporeans or Permanent Residents only