Service Delivery Executive (Admin)

Make an Impact by: • Review and Verify request received • Check for completeness of information • Check for accuracy of information • Decompose orders i.e. determine types of orders to be raised • Create order in ECOM System • Create Project Tie • Create Bill Dependency Tie • Create Circuit Tie • Send email acknowledge email to Customer / Requestor • Amend Orders if required • Amend CRD if required • Create New Customer Account if required • Create New Billing Account if required • Change Customer Account Name / Address • Change Customer UEN • Change Billing Account Name / Address Skills For Success: System Knowledge a. Quotation System (QS) b. CRM c. ECOM d. ESOM e. NGNIS f. EWS Knowledge of the following products: a. Voice/eVolve Service [Phonenet, BizDel, BizVoice, SingNet eVolve, BDL, Phonenet, SaaS etc] b. Data Services [Domestic Data, International Data, Cyber Security etc] Skill Set a. Required to have relevant Product knowledge e.g. schemes, plans and value-add combinations. b. Need to liaise with Sales or internal stakeholders on request details, Credit Management for blacklisting, Number Managements Team to allocated numbers for Voice services c. Able to work in a fast pace environment. Candidates who do not have the necessary system, skills and product knowledge will be provided with the necessary training.