Service Desk Engineer

Required Skills and Qualifications • 2-5 years of experience in service desk support forwindows ecosystem, software, and hardware troubleshooting for end users. • Experience in Service Desk (remote supporting users usingtools such as Microsoft System Center Configuration Manager (SCCM), QuickAssist...). • Experience in Desktop support role (Microsoft Windows 11,Microsoft Team Room (MTR), Office 365 – Outlook, Excel, Teams…). • Experience in the usage of service desk ticketing systemto handle incidents and requests. • Good Communication skills (ie. internal stakeholders andexternal stakeholders such as presenting ideas and communication with vendorsupport.) Key Responsibilities • Install, configure, and upgrade windows operating systemsand softwares installed on the end-users workstations. • Install and replace hardware (Workstations, Laptops,screens, network cable,…) • Troubleshoot incidents and problems related to emails,network and end-users peripherals, printing, meeting rooms, access control,CCTV… • Follow cases with support vendors. • Support Teams telephony, mobile devices, and smartphonesfor end-users. • Maintain User Account in Active Directory, disk encryptionand antivirus. • Assist users with Citrix and VPN connectivity. • Participate in the creation of documentation to ease thework for the operation team. • Follow procedures and guidelines defined for the team. • Collaborate with other IT teams (network, storage, WindowsInfra,…) to resolve incidents when needed • Flexibility in covering support shifts • Participate in discussions and presentation to evolve the infrastructure.