RECRUIT EXPRESS PTE LTD is hiring for a Service Excellence Executive UP$5000 (Feedback Management Exp, Central, Healthcare) #HCY internship — a 12-month, on-site Customer Success role based in Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in Microsoft Office, Microsoft Excel, Analytical Skills, Interpersonal Skills, and Tax are a strong fit.
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About this role
• Manage customer feedback and complaints by coordinating investigations with department heads and facilitating family conferences to ensure proper service recovery • Respond promptly to concerns and follow through on resolution to maintain service quality standards • Compile and submit monthly KPI reports and quarterly updates on service excellence initiatives and progress • Prepare abstracts and consolidate supporting data for award submissions and recognition programmes • Collect, analyse, and interpret customer feedback data to identify trends and drive continuous service improvement Requirements • Bachelor degree in any discipline • Proficient in MS Office WA me at http://wa.me/+6598326219 or tele me at @sallytsin For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg Tsin Chien Yee Sally R25127272 Recruit Express Pte Ltd EA License No. 99C4599
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