Service Screw

Key Responsibilities: · Meet and greet lounge passengers positively and politely. · Clear plates and used cutlery from passengers’ tables, politely and promptly. · Ensure that the overall cleanliness of the lounge is well maintained. · Answer questions about the menu, ingredients, or lounge offerings. · Promptly clean all tables, chairs, and sofas, after passengers have vacated the area. · Replenish all coolers and bar counters with the necessary drinks and table accessories. · Ensure quick and correct order fulfillment and delivery · To assist in covering any other job positions, as and when required by the working situation. · Handle customer concerns or complaints promptly and professionally, escalating to the supervisor when necessary. · Ability to read, write and converse in English. · Good interpersonal and communication skills. · Good customer service skills. · Adaptable to change and a good team player. · Physically fit and comfortable with standing for long hours. · Comfortable with laborious/physical work. · Comfortable with a fast-paced working environment. · Training will be provided, no experience needed. · May be required to do overtime (OT), when needed . Available to work both day and night shifts Qualifications & Skills:• High school diploma or equivalent preferred. • Previous F&B or customer service experience is an advantage, especially in busy or high-traffic areas. • Strong communication and interpersonal skills. • Ability to work in fast-paced environments and manage time efficiently. • Positive attitude and strong work ethic. • Must be flexible with shifts, including weekends, holidays, and early/late hours, based on airport operations