ServiceNow Application Specialist (12-month Contract)

Role and Responsibilities: • Design, develop, and implement ITOM (Discovery and Service Mapping) and ITAM (SAM & HAM) solutions within the ServiceNow platform. • Collaborate with stakeholders to gather requirements and ensure alignment with business needs. • Configure and customize ServiceNow applications and modules, including Discovery, Asset Management, and Configuration Management Database (CMDB). • Develop workflows, business rules, and scripts to automate processes and improve operational efficiency. • Create new custom patterns as required for Discovery. • Understand infrastructure components and their integration within ServiceNow • Integrate ServiceNow with other tools and systems using APIs and web services. • Conduct testing and quality assurance to ensure the reliability of developed solutions. • Provide ongoing support and troubleshooting for ServiceNow applications and services. • Ensure compliance with ITIL best practices and organizational policies. • Document solutions, processes, and changes for knowledge management and training purposes. • Stay updated on ServiceNow features and enhancements to leverage new capabilities Requirements: • Bachelor’s degree in Science, Computer Science, Information Technology, Engineering or a related field • 8+ years of experience in ServiceNow development • Strong expertise in ITOM and ITAM processes and best practices. • Proficient in ServiceNow scripting languages (JavaScript, HTML, CSS) and related technologies. • Experience with ServiceNow modules, particularly Discovery and Asset Management. • Familiarity with ITIL framework and its application within ServiceNow. • Excellent problem-solving skills and attention to detail. • Strong communication skills, with the ability to work effectively with cross-functional teams. • ServiceNow Certified Application Developer (CAD), Certified System Administrator (CSA), CIS-Discovery, CIS-HAM, and CIS-SAM certifications are a plus