ServiceNow IT Operations & Asset Management

Key Responsibilities: • Support ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB) • Manage and enhance Enterprise Asset Management (EAM) capabilities such as asset portfolio management, RFID implementation, lifecycle management, maintenance planning, and workflow automation • Support Field Service Management (FSM), including field agent management and task execution tracking • Manage IT Asset Management (ITAM) for both hardware and software assets • Support IT Operations Management (ITOM) functions, including Discovery, Service Mapping, Event Management, and Cloud Management • Collaborate with stakeholders to gather requirements, optimize workflows, and ensure operational stability Experience & Contract: • Total Experience: 7+ years overall • ServiceNow Experience: Up to 4 years